Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This notice applies to all information collected or submitted on the netscanuk website. On some pages, you can order hosting packages, domain names, SSL Certificates and other associated products. We require registration for you to purchase any product, and as such we collect personal information from you on certain pages of the netscanuk website.

The personal data collected will generally include:

  • Name
  • Address
  • Email Address
  • Phone Numbers

We will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by our services include IP and email addresses for incoming and outgoing data and network usage data. Although access and technical logs are collected they are only stored for a limited period.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We will not monitor phone calls with you but we will keep a record of all email conversations with you for an indefinite period.

We will use your personal details as necessary to perform your contract with but for no other purpose without asking your permission.

Sometimes your data will be processed by automated procedures without human intervention and may trigger transactions which make use of your personal data and events in relation to your legitimate  business transactions with us.

We shall NOT provide your personal data to any third parties for any other purpose unless asked to do so by you and we shall ensure that it is kept securely at all times.

Access to your personal data may be outside the UK where our support services are located outside the UK, however these support services are always under the control of Netscan Limited and staff work  exclusively for Netscan Limited and are contracted to follow Netscan’s procedures for data security under Netscan’s ISO27001 data security procedures.

We use return email addresses to answer the email we receive and for invoices, support tickets and all other service and product related communications from netscanuk to you. Such addresses are not used for any other purpose and are not shared with outside parties.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can manage and update the personal information we hold about you by logging into the client area at https://my.netscanhosting.com/clientarea.php